General Questions
Q: Is it free to use TradeMatch?
A: Yes, signing up and browsing tradesmen is completely free! You only pay when you book a job, and the price is clear up front.
Q: How do I know if the tradesmen are reliable?
A: Tradesmen on TradeMatch are rated by previous customers, so you can read honest reviews and see ratings before making a decision. You can also view their work portfolio to get an idea of their skills.
Q: Can I choose which tradesman I want to hire?
A: Yes, you have complete control! After reviewing their profiles, you can choose the tradesman that best fits your needs based on their experience, reviews, and the services they offer.
Q: Can I get quotes from multiple tradesmen?
A: Yes, you can! However, you don’t need to request quotes separately. You can browse different tradesmen and their packages, compare services, and check their prices before making a decision. This allows you to find the best value for your project with ease.
Booking & Jobs
Q: How do I book a job?
A: Simply browse through available tradesmen, select the type of service you need, and choose from their listed packages. After filling out the necessary details, you’ll be able to book a time that works for both you and the tradesman.
Q: What if I need to cancel or reschedule my booking?
A: You can contact the tradesman directly to discuss rescheduling or canceling your booking. Keep in mind that some tradesmen may have their own cancellation policies, so be sure to review their terms in advance.
Q: How far in advance do I need to book?
A: It depends on the tradesman’s availability, but many offer flexible scheduling. You can usually book a job within a few days, or some may be able to accommodate urgent requests.
Q: What if the job turns out to be more complicated than expected?
A: If the scope of the job changes, the tradesman will provide an updated quote for any additional work. You’ll always be kept in the loop, and there are no surprises.
Q: What types of services can I book?
A: You can book a variety of home services, from plumbing and electrical work to masonry and painting. Browse by category to see all options.
Q: How do I know how much a job will cost?
A: Tradesmen set a budget price for each type of job to give you an estimate of what to expect. However, final costs may vary depending on the unique details of your specific project.
Q: What if my job is more complex than the listed budget?
A: If your project requires additional work beyond the estimated budget, the tradesman will discuss any adjustments with you before proceeding.
Q: Can I choose a tradesman based on my budget?
A: Yes! You can browse tradesmen and select one whose budget price aligns with what you’re looking to spend.
Payments & Costs
Q: How do I pay for the service?
A: After the job is completed to your satisfaction, you’ll pay the tradesman directly. The tradesman will invoice you for the agreed-upon amount, and you can handle the payment through their preferred method (bank transfer, credit card, etc.).
Q: Is there a hidden fee for using the platform?
A: No hidden fees! We don’t charge any extra fees to homeowners beyond the cost of the job itself. We take care of connecting you with the right professional.
Q: Do I have to pay upfront?
A: No! You’ll pay the tradesman according to the Tradesmen’s billing schedule.
Q: What if the price is different than expected after the job is done?
A: The tradesman will provide a clear and transparent quote before starting. If something changes during the job, they’ll notify you of any adjustments needed before proceeding.
Q: Can I dispute the price or job quality?
A: If you’re unhappy with the work or feel the pricing doesn’t reflect what was agreed upon, you can contact the tradesman directly to discuss your concerns. We encourage resolving any issues directly, but our support team is always here to assist if needed.
Trust & Quality
Q: How do I know the tradesman will do a good job?
A: Each tradesman has a profile with ratings and reviews from other homeowners. These reviews give you insight into the quality of their work and reliability. Plus, you can check out photos of their past projects to see their skill level firsthand.
Q: What if I’m not happy with the work?
A: We recommend discussing any concerns directly with the tradesman to ensure it’s resolved. If needed, our customer support team can help facilitate communication and find a solution. Your satisfaction is a priority.
Q: Are the tradesmen background-checked or vetted?
A: While we do not conduct formal background checks, all tradesmen are required to provide details about their experience and qualifications. We encourage homeowners to review these credentials and ask for any necessary documentation before booking. Reviews from other customers also help ensure trustworthiness.
Q: What if I’m not happy with the work?
A: If there’s an issue, you can directly contact the tradesman to resolve it. If needed, we’re here to help with any concerns.
Q: Are the tradesmen vetted or background checked?
A: We provide ratings and reviews to help you find trusted professionals, but we recommend checking qualifications and credentials further once introduced to the tradesmen.
Communication & Support
Q: How do I communicate with the tradesman?
A: Once you’ve booked a job, you’ll receive the tradesman’s contact details. You can communicate via phone, email to discuss job details, ask questions, or make arrangements.
Q: How will I know when the tradesman is coming?
A: After booking, the tradesman will confirm the scheduled date and time. You can also reach out to them to confirm the details as the job approaches.
Q: What if I have a question or need help using the platform?
A: Our support team is available to help with any questions or issues you might have. You can reach us by email and we’re here to guide you through the process.
After the Job
Q: How do I leave a review for the tradesman?
A: Once the job is completed, you’ll have the opportunity to leave a review based on your experience. This feedback helps other homeowners find reliable tradesmen and allows the tradesman to build their reputation.
Q: What if I need help with an issue after the job is completed?
A: If you have any concerns or issues after the job is finished, we encourage you to first contact the tradesman to resolve the matter. If that’s not possible, our customer support team is here to assist.
Q: What happens if I’m not satisfied with the work after I leave a review?
A: If you’ve already left a review but are still unsatisfied, you can contact the tradesman to discuss the matter further.